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Last Updated: August 13, 2026

Welcome to Gupshup, a nostalgic Indian candy and snack brand operated by ZIPIZOO FOODS LLP.

These Terms & Conditions govern your access to and use of https://gupshupindia.com/ and any purchase made through the Website.

By accessing our Website, creating an account, placing an order, or purchasing any product from Gupshup, you agree to these Terms & Conditions together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Disclaimer, and any other policies displayed on the Website.

If you do not agree with these Terms & Conditions, please do not use the Website or place an order.

1. About Us

Brand Name: Gupshup
Legal Entity: ZIPIZOO FOODS LLP
Website: https://gupshupindia.com/

Gupshup offers nostalgic Indian candies, confectionery, snacks, treats, combo packs, gift packs, and related food products inspired by traditional and childhood flavours.

2. Definitions

For the purpose of these Terms & Conditions:

Company / We / Us / Our: Refers to ZIPIZOO FOODS LLP, operating under the brand name Gupshup.

Website: Refers to https://gupshupindia.com/.

Customer / You / Your: Refers to any person accessing the Website or purchasing our products.

Product: Refers to any candy, snack, confectionery, food item, combo pack, gift pack, or other item offered for sale through the Website.

Order: Refers to an order placed by a customer through the Website.

3. Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent or unlawful activities.

  • Attempt to interfere with the security or functioning of the Website.

  • Introduce viruses, malicious code, or harmful software.

  • Attempt to gain unauthorised access to our systems or customer accounts.

  • Copy, reproduce, scrape, or commercially exploit Website content without permission.

  • Place fraudulent or intentionally false orders.

  • Misuse discounts, promotional offers, coupons, referral programs, or other Website features.

We may restrict or suspend access where we reasonably believe the Website is being misused.

4. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, weights, flavours, prices, photographs, packaging details, and other information displayed on the Website are accurate.

However, minor differences may occur in:

  • Colour

  • Shape

  • Size

  • Texture

  • Taste intensity

  • Sweetness

  • Spice level

  • Product appearance

  • Packaging design

Such differences may arise from manufacturing batches, ingredient characteristics, packaging updates, photography, lighting, or device screen settings.

5. Food and Ingredient Information

Customers should carefully review all information printed on product packaging before consumption, including:

  • Ingredient lists

  • Allergen information

  • Nutritional information

  • Manufacturing information

  • Best-before or expiry dates

  • Storage instructions

If you have a food allergy, intolerance, dietary restriction, or medical condition, please review the product label carefully before consumption.

Where appropriate, consult a qualified healthcare professional regarding whether a particular product is suitable for you.

6. Nostalgia and Taste Claims

Gupshup is positioned around nostalgic Indian flavours and childhood memories.

Words and expressions such as:

  • “Bachpan ki yaadein”

  • “Taste of childhood”

  • “Nostalgic flavours”

  • “Childhood favourites”

are intended to communicate our brand concept and product experience.

Taste and nostalgia are subjective, and we do not guarantee that every customer will experience the same taste, memory, or emotional response.

7. Prices

All prices displayed on the Website are shown in Indian Rupees unless otherwise stated.

We reserve the right to change product prices at any time.

Price changes will not generally affect an order that has already been validly confirmed, except where an obvious pricing or technical error has occurred.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during checkout where applicable.

8. Pricing Errors

We make reasonable efforts to display accurate prices.

However, typographical, system, technical, or human errors may occasionally occur.

If a product is listed at an obviously incorrect price, we may cancel the affected order and refund any applicable payment already received, subject to applicable law.

Where reasonably possible, we may contact you before taking such action.

9. Orders

When you place an order, you are making an offer to purchase the selected products.

An order may be subject to:

  • Product availability

  • Successful payment

  • Address verification

  • Delivery availability

  • Fraud and security checks

  • Other operational requirements

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

  • Product unavailability

  • Pricing errors

  • Payment failure

  • Technical errors

  • Suspected fraud

  • Incorrect customer information

  • Delivery restrictions

  • Misuse of promotional offers

If we cancel a prepaid order, the applicable amount will be refunded according to our refund procedures.

10. Order Information

You are responsible for providing accurate information when placing an order, including:

  • Full name

  • Mobile number

  • Email address

  • Complete delivery address

  • PIN code

  • Other information reasonably required for delivery

We may not be responsible for delivery failure or additional expenses resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

11. Payment

Available payment methods will be displayed during checkout.

Payments may be processed through third-party payment service providers such as Razorpay or other authorised providers.

Your payment may also be subject to the terms, security checks, processing requirements, and privacy practices of the applicable payment provider.

We do not ask customers to disclose their UPI PIN, OTP, card PIN, or banking password to us.

12. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy.

Delivery times displayed on the Website are estimates and may vary due to:

  • Customer location

  • Courier operations

  • Public holidays

  • Weather conditions

  • Natural events

  • Operational disruptions

  • Incorrect addresses

  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers where a delivery problem occurs.

13. Free Shipping and Shipping Charges

Shipping charges and free-shipping eligibility may depend on the value of the customer's order, delivery location, promotional offers, or other conditions displayed during checkout.

The shipping amount shown during checkout will apply to the order unless an obvious technical or pricing error has occurred.

We may change shipping rates or free-shipping thresholds for future orders at any time.

14. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Return & Refund Policy.

Because Gupshup sells consumable food products, opened, unsealed, torn, or partially consumed products are generally not eligible for return for change-of-mind or taste-preference reasons.

This does not limit applicable rights relating to products that are genuinely damaged, defective, expired, unsafe, incorrect, or otherwise non-compliant with applicable law.

Please refer to our Return & Refund Policy for complete details.

15. Inspecting Your Order

Customers should inspect their order promptly after delivery.

If you receive:

  • A wrong product

  • A missing product

  • A damaged product

  • Tampered packaging

  • An expired product

  • A product that appears unsafe for consumption

please contact us within the reporting period mentioned in our Return & Refund Policy.

We may request photographs, packaging images, batch information, or an unboxing video where reasonably necessary to verify the issue.

16. Food Storage

You are responsible for following the storage instructions provided on the product packaging.

Food products may be affected by improper exposure to:

  • Heat

  • Moisture

  • Direct sunlight

  • Unsuitable temperatures

  • Poor storage conditions

We may not be responsible for deterioration caused by improper storage or handling after delivery.

17. Product Availability

All products are subject to availability.

Products may become temporarily or permanently unavailable without prior notice.

We may:

  • Change product flavours

  • Change package sizes

  • Change packaging designs

  • Add or discontinue products

  • Introduce limited-edition products

  • Modify combo packs

without prior notice.

18. Promotions and Discount Codes

From time to time, Gupshup may offer:

  • Discount codes

  • Coupons

  • Promotional pricing

  • Combo offers

  • Free-shipping promotions

  • Giveaways

  • Other promotional campaigns

Each promotion may have separate eligibility criteria, expiry dates, minimum order values, or other conditions.

Unless expressly stated otherwise:

  • Offers cannot be exchanged for cash.

  • Multiple discounts may not be combined.

  • Discount codes may expire.

  • Certain products may be excluded.

  • We may withdraw or modify promotions before an order is placed.

We may cancel promotional benefits where fraud or misuse is reasonably suspected.

19. Reviews and User Content

You may be permitted to submit reviews, comments, photographs, videos, feedback, or other content.

By submitting such content, you confirm that:

  • It is genuine and lawful.

  • You have the right to submit it.

  • It does not infringe another person's intellectual property or privacy.

  • It is not defamatory, abusive, obscene, misleading, fraudulent, or unlawful.

Where permitted by law, you grant us permission to display, reproduce, and use content voluntarily submitted for reviews, testimonials, customer-support purposes, or brand promotion.

We may moderate or remove inappropriate or fraudulent content.

20. Intellectual Property

Unless otherwise stated, all Website content associated with Gupshup, including:

  • Brand names

  • Logos

  • Product names

  • Graphics

  • Packaging artwork

  • Photographs

  • Illustrations

  • Website design

  • Text

  • Videos

  • Advertising material

is owned by or licensed to ZIPIZOO FOODS LLP.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit such content without prior written permission, except where permitted by applicable law.

21. Third-Party Services

Our Website may rely on third-party services such as:

  • Shopify

  • Payment gateways

  • Courier companies

  • Logistics providers

  • Hosting providers

  • Analytics providers

  • Marketing platforms

  • Social-media services

We do not control all aspects of these independent third-party services.

Their use may also be governed by their respective terms and privacy policies.

22. External Links

The Website may contain links to external websites or platforms.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their content, security, privacy practices, availability, or services.

You should review the applicable third party's own policies before using its services.

23. Website Availability

We aim to keep our Website operational and accurate.

However, we do not guarantee uninterrupted availability.

The Website may occasionally be unavailable because of:

  • Maintenance

  • Updates

  • Server issues

  • Technical faults

  • Internet outages

  • Third-party service failures

  • Security events

  • Other circumstances

We may modify, update, suspend, or discontinue Website features where reasonably necessary.

24. Disclaimer of Warranties

To the extent permitted by applicable law, the Website is provided on an “as available” basis.

We do not guarantee that the Website will always be:

  • Error-free

  • Uninterrupted

  • Free from technical problems

  • Compatible with every device or browser

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, ZIPIZOO FOODS LLP will not be liable for indirect, special, incidental, or consequential loss arising solely from use of the Website.

Nothing in these Terms limits liability or consumer rights where doing so is prohibited by applicable law.

26. Customer Responsibility

Customers are responsible for:

  • Reading product information before ordering

  • Checking ingredients and allergen information

  • Providing correct delivery information

  • Following storage instructions

  • Consuming products before the applicable best-before or expiry date

  • Keeping account and payment credentials secure

27. Fraud and Misuse

We reserve the right to investigate, restrict, cancel, or refuse transactions where we reasonably suspect:

  • Payment fraud

  • Coupon abuse

  • False refund claims

  • Repeated fraudulent orders

  • Unauthorised payment use

  • Manipulation of Website systems

  • Other unlawful activity

We may cooperate with payment providers, authorities, or other relevant parties where legally required or reasonably necessary.

28. Privacy

Personal information collected through the Website will be handled according to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

  • Our business

  • Products

  • Website

  • Policies

  • Technology

  • Service providers

  • Applicable requirements

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively as required by applicable law.

30. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

31. No Waiver

If we do not immediately enforce a provision of these Terms, it does not mean that we permanently waive our right to enforce that provision later.

32. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable Indian law and the rights and remedies available to consumers under applicable law.

Nothing in these Terms is intended to restrict a consumer from approaching an authority, commission, or court having jurisdiction under applicable law.

33. Entire Agreement

These Terms & Conditions, together with our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • Disclaimer

  • Other policies displayed on the Website

constitute the terms governing your use of the Website and purchases from Gupshup, subject to applicable law.

34. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Brand Name: Gupshup
Legal Entity: ZIPIZOO FOODS LLP
Website: https://gupshupindia.com/

Address:
ZIPIZOO FOODS LLP,
Nuruddin Road
Asansol, West Bengal – 713303
India

Phone: +91 94741 13737

Email: gupshup.treats@gmail.com