Last Updated: August 13, 2026

Thank you for shopping with Gupshup, a nostalgic Indian candy and snack brand operated by ZIPIZOO FOODS LLP.

This Shipping Policy explains how orders placed through https://gupshupindia.com/ are processed, shipped, and delivered.

1. Order Processing

We generally process confirmed orders within 1–3 working days after the order is successfully placed.

Orders placed on Sundays, public holidays, or during unusually high-volume periods may take additional time to process.

During festivals, promotional sales, seasonal demand, or other exceptional circumstances, processing may take longer than usual.

If there is a significant delay in processing your order, we may contact you using the phone number or email address provided during checkout.

2. Estimated Delivery Time

Once your order has been processed and dispatched, delivery generally takes approximately 3–7 working days, depending on your delivery location and courier service availability.

Delivery timelines are estimates and may vary depending on:

• Delivery PIN code

• Courier partner

• Remote or non-metro location

• Public holidays

• Weather conditions

• Local restrictions

• Operational disruptions

• High-order-volume periods

• Other circumstances outside our reasonable control

We do our best to ensure timely delivery, but we cannot guarantee an exact delivery date in every case.

3. Shipping Charges

Our standard shipping policy is:

• Orders below ₹500: ₹69 shipping charge

• Orders of ₹500 or more: Free Shipping

The final shipping charge applicable to your order will be displayed at checkout before payment.

We reserve the right to revise shipping charges or free-shipping thresholds for future orders.

Any promotional free-shipping offer may be subject to separate terms and conditions.

4. Shipping Locations

We ship orders to serviceable locations within India.

Delivery depends on whether our courier partners can service the PIN code entered during checkout.

In some cases, a delivery location may become temporarily or permanently non-serviceable.

If we are unable to ship your order to the address provided, we may contact you to:

• Request an alternative delivery address

• Cancel the affected order

• Issue an applicable refund for a prepaid order

5. Courier and Logistics Partners

We use third-party courier and logistics providers for order delivery.

After your order is handed over to the courier partner, certain delivery activities are managed by that provider.

Although courier operations are outside our direct control, our team will make reasonable efforts to assist you if there is:

• An unusual delivery delay

• Incorrect tracking information

• A delivery-related complaint

• A damaged parcel

• A failed delivery attempt

• Another genuine courier-related issue

6. Order Tracking

Where tracking is available, tracking details may be sent to you by:

• Email

• SMS

• WhatsApp

• Our Website

• Courier partner notification

Tracking information may take some time to become active after dispatch.

7. Delivery Attempts

Courier partners may attempt to contact you before delivery.

Please ensure that the phone number and delivery address provided during checkout are accurate and complete.

If delivery fails because:

• The customer is unavailable

• The customer does not answer calls

• The address is incomplete

• The address is incorrect

• Entry to the delivery location is restricted

• The customer refuses delivery without a valid reason

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment where permitted.

8. Incorrect Address or Contact Details

Customers are responsible for providing correct delivery information at checkout.

Please carefully check your:

• Full name

• Mobile number

• House or building number

• Street or area

• Landmark

• City

• State

• PIN code

If you notice an error after placing your order, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

9. Delayed Shipments

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Bad weather

• Floods

• Heavy rainfall

• Transport disruption

• Local restrictions

• Strikes

• Natural disasters

• Public holidays

• Courier capacity limitations

• Remote delivery locations

• Technical or operational problems

If your shipment appears significantly delayed, please contact us and we will make reasonable efforts to assist you.

10. Damaged Parcel

We take care to pack our products securely before dispatch.

If your parcel arrives visibly damaged, crushed, torn, wet, opened, or tampered with, please take clear photographs before opening it.

We strongly recommend recording an unboxing video from the moment the courier package is opened.

If the product inside is damaged, incorrect, expired, tampered with, or otherwise affected, please contact us within the period stated in our Return & Refund Policy.

11. Food Products and Transit Conditions

Gupshup products are food and consumable items.

While we make reasonable efforts to package products appropriately, minor settling, movement, shape variation, or appearance changes can sometimes occur during transportation.

Such minor changes do not necessarily mean that the product is defective.

However, if the product appears unsafe, severely damaged, contaminated, expired, or unfit for consumption, please do not consume it and contact us promptly.

12. Lost Shipments

If tracking indicates that your shipment is lost or if it has not been delivered within an unusually extended period, please contact us.

We may coordinate with the courier provider to investigate the shipment.

If the courier partner confirms that the parcel is lost, we may provide an appropriate resolution, which may include:

• Re-shipment

• Replacement

• Refund

depending on product availability and the circumstances.

13. Refused Delivery

If a customer refuses a valid order at the time of delivery without a genuine reason, we may not refund shipping or delivery charges already incurred, where permitted.

Repeated refusal of orders or suspicious order activity may result in restrictions on future purchases.

14. Undeliverable or Returned Shipments

A parcel may be returned to us if:

• The address is incorrect

• The customer cannot be contacted

• The customer refuses delivery

• Delivery attempts fail

• The PIN code becomes non-serviceable

• The courier cannot access the delivery location

If a prepaid order is returned to us, we will review the circumstances and determine whether the order is eligible for re-shipment or refund.

Any applicable deductions or re-shipping charges will be handled according to the circumstances and applicable law.

15. Partial Shipments

In some cases, an order containing multiple products may be dispatched in more than one shipment.

If this happens, you may receive separate tracking information for each shipment.

There will generally be no additional shipping charge solely because we choose to split an order into multiple shipments.

16. Out-of-Stock Products

Although we make reasonable efforts to maintain accurate inventory, a product may occasionally become unavailable after an order is placed.

If this happens, we may:

• Contact you regarding an alternative

• Remove the unavailable item from the order

• Cancel the affected item

• Issue an applicable refund for the unavailable item

17. Order Cancellation Before Shipping

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may only be possible if the order has not yet been processed, packed, or handed over to the courier partner.

Once an order has been shipped, cancellation may no longer be possible.

18. Risk and Delivery

Responsibility for the delivered product passes to the customer upon successful delivery to the address provided in the order, subject to applicable law.

Please inspect the package promptly after receiving it and report any genuine issue within the applicable reporting period.

19. Changes to This Shipping Policy

We may revise this Shipping Policy from time to time to reflect changes in:

• Courier arrangements

• Shipping charges

• Delivery timelines

• Serviceable locations

• Business operations

• Applicable requirements

The latest version will be published on our Website with an updated “Last Updated” date.

20. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Brand Name: Gupshup
Legal Entity: ZIPIZOO FOODS LLP
Website: https://gupshupindia.com/

Address:
ZIPIZOO FOODS LLP,
Nuruddin Road
Asansol, West Bengal – 713303
India

Phone: +91 94741 13737

Email: gupshup.treats@gmail.com