Return & Refund Policy

Last Updated: August 13, 2026

Thank you for shopping with Gupshup, a nostalgic Indian candy and snack brand operated by ZIPIZOO FOODS LLP.

We take great care in preparing, checking, packing, and dispatching our products so that they reach you in good condition. Because our products are food and consumable items, returns and refunds are subject to certain hygiene and food-safety restrictions.

Please read this Return & Refund Policy carefully before placing an order on https://gupshupindia.com/.

1. Definitions

For the purpose of this policy:

Company / We / Us / Our: Refers to ZIPIZOO FOODS LLP, operating under the brand name Gupshup.

Website: Refers to https://gupshupindia.com/.

Customer / You: Refers to any person who purchases or receives products ordered through our Website.

Product: Refers to candies, snacks, treats, combo packs, gift packs, and other food products sold by Gupshup.

2. Food Products – No Return After Opening

Due to hygiene, health, and food-safety reasons, food products cannot be returned once their outer box, packet, pouch, seal, or packaging has been opened, unsealed, torn, or otherwise tampered with.

This means that once you have:

Opened the product packet
Opened or removed the seal
Torn or damaged the packaging
Opened a sealed box containing the product
Consumed or partially consumed the product
Otherwise used or handled the product in a way that prevents resale

the product will generally not be eligible for return or exchange.

Please inspect the package carefully before opening it.

This restriction does not affect any rights you may have under applicable law in relation to defective, unsafe, expired, incorrectly supplied, or otherwise legally non-compliant products.

3. When a Return, Replacement, or Refund May Be Requested

You may contact us if:

You received the wrong product.
An item is missing from your order.
The product arrived significantly damaged.
The product packaging arrived opened or tampered with before delivery.
The product is expired at the time of delivery.
The product is materially defective or unsafe for consumption.
You received a different quantity or variant from what you ordered.

All requests are subject to verification.

4. Reporting a Problem With Your Order

If there is an issue with your order, please contact us within 48 hours of delivery.

You should provide:

Your order number
Name and registered contact details
Description of the issue
Clear photographs of the product
Clear photographs of the outer shipping package
Photographs showing the product label, batch details, and best-before/expiry information where relevant
An unboxing video, where available

We strongly recommend recording an unboxing video from the moment you open the courier package, particularly for claims involving missing, damaged, tampered, or incorrect products.

We may be unable to approve a claim if sufficient evidence is not available to verify the issue.

5. Unboxing and Opened Packages

For hygiene and food-safety reasons, returns will normally not be accepted simply because you do not like the taste, flavour, texture, sweetness, spice level, or appearance of a product after opening it.

Taste is subjective, and Gupshup products include different sweet, tangy, spicy, fruity, and chatpata flavour profiles.

An opened product will therefore not normally qualify for return because of:

Personal taste preference
Change of mind
Dislike of flavour
Dislike of sweetness or spice level
Product no longer being wanted
Accidental purchase
Ordering the wrong product by the customer

However, if you believe an opened product is unsafe, expired, contaminated, defective, or otherwise has a genuine food-safety problem, please contact us immediately. We will review such complaints separately.

6. Products Not Eligible for Return

Except where required by applicable law or where there is a verified defect or fulfilment issue, we generally cannot accept returns for:

Opened food packets
Unsealed products
Partially consumed products
Fully consumed products
Products damaged after delivery by the customer
Products stored incorrectly after delivery
Products exposed to excessive heat, moisture, sunlight, or unsuitable storage conditions
Products returned without their original packaging where verification is required
Products purchased because of a change of mind
Products where the customer simply dislikes the flavour or taste

7. Damaged Products

If your order arrives damaged, please do not discard the product, courier packaging, or labels until your complaint has been reviewed.

If our team verifies that the product was significantly damaged before or during delivery, we may, depending on the circumstances:

Send a replacement
Provide a refund
Provide another appropriate resolution

The method of resolution will depend on product availability, the nature of the issue, and applicable law.

8. Wrong or Missing Products

If you receive the wrong product or an item is missing from your order, contact us within 48 hours of delivery.

After verification, we may arrange:

Replacement of the incorrect item
Dispatch of the missing item
Refund for the affected item

Please keep the package and products in their original condition until the issue is resolved.

9. Expired or Food-Safety Related Products

If you believe that a product was delivered expired, unsafe, contaminated, or otherwise unfit for consumption, do not consume it.

Please contact us immediately and provide photographs of:

The product
Packaging
Batch number
Manufacturing information
Best-before or expiry information

Such cases will be investigated on priority.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may only be cancelled if it has not yet been processed, packed, or handed over to the courier partner.

Once an order has been shipped, cancellation may no longer be possible.

If we cancel your prepaid order because of stock unavailability, pricing errors, technical issues, or another issue on our side, the applicable amount paid for the cancelled items will be refunded.

11. Refunds

Once a refund request has been approved, the refund will normally be issued to the original payment method used for the order, where technically possible.

The time taken for the refund to appear in your account may depend on:

Payment gateway
Bank
Card issuer
UPI provider
Other payment service provider

After we initiate the refund, the final credit timeline may be controlled by the applicable bank or payment provider.

12. Shipping Charges

Original shipping charges may generally be non-refundable where the order was successfully delivered and the return or refund is not caused by an error on our part.

Where a verified wrong, defective, expired, or damaged product has been supplied by us, we will determine the appropriate refund or replacement, including any applicable shipping costs, according to the circumstances and applicable law.

13. Return Shipping

If we specifically approve a physical return of a product, our customer-support team will provide instructions.

Please do not send any product back to us without prior approval.

For an approved return caused by a verified error or defect on our side, reasonable return-shipping arrangements may be provided or reimbursed as communicated by our support team.

14. Product Variations

Minor differences in colour, shape, texture, size, spice intensity, sweetness, or appearance may naturally occur between food-production batches.

Minor packaging changes may also occur.

Such reasonable variations do not automatically qualify a product for return or refund.

15. Refusal of Claims

We reserve the right to refuse a return, replacement, or refund request where, after reasonable review:

The claim cannot be verified.
The issue resulted from improper storage or handling after delivery.
The product has been opened or consumed and the complaint relates only to personal taste preference.
The information or evidence provided is materially incomplete or misleading.
The request falls outside the applicable reporting period without a reasonable basis.
Fraudulent or abusive activity is suspected.

Nothing in this section limits any rights that cannot legally be excluded.

16. Your Consent

By placing an order on https://gupshupindia.com/, you acknowledge that you have read and understood this Return & Refund Policy.

You understand in particular that, because Gupshup sells food products, opened or unsealed products generally cannot be returned for change-of-mind or taste-preference reasons.

17. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, Website, operating procedures, or applicable requirements.

The latest version will always be published on our Website with an updated “Last Updated” date.

18. Contact Us

For questions, complaints, return requests, refund requests, or order issues, please contact:

Brand Name: Gupshup
Legal Entity: ZIPIZOO FOODS LLP
Website: https://gupshupindia.com/

Address:
ZIPIZOO FOODS LLP,
Nuruddin Road
Asansol, West Bengal – 713303
India

Phone: +91 94741 13737

Email: gupshup.treats@gmail.com